Angry Customer Doesn't Realize That It's April

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mattstaff
May 1, 2021 4:00 PM EDT

Hey man, these are strange times. Time itself seems to be kicking along at the strangest pace. It could be a result of the dystopian world we all found ourselves muddling through about a year ago. With that being said, it doesn't hurt to check that calendar before bombarding a call center with a fiery complaint that absolutely could've been avoided in the first place. 

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  • 01
    Font - r/talesfromcallcenters + Join u/Rina-yah · 4d The man who didn't realise it's already mid-april S In the middle of each month we get bombarded with calls from people who's phone plan had been suspended for not paying it. Cue this gentleman. Customer: I want to know why is my phone not working, I just paid my bills!? Me: One second please, let me look into that for you. ...
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  • 02
    Font - Me: Thank you for your patience, I see your payment has arrived, however that was for the bill due in January. Unfortunately since your bill from February haven't been paid yet, your phone plan had been suspended. Customer: But I just paid those bills, this is ridiculous. Me: Yes, I see it right here that you just paid a bill, however you still have one that's overdue by almost 2 months already. Customer: Two months?? It was due in February! Ме: Yes. Customer: How is that two months?? It'
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  • 03
    Smile - After that he was actually pretty nice and we had a pleasant conversation after. I even exempt him from the re-activation charges as he seemed genuinely sorry and could sympathise with being so lost in time. 1.2k 46 1, Share
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  • 04
    Rectangle - soneg • 4d Every day I have to look at the right corner of the laptop to see what month it is G Reply 341 3 oldmanbombin • 3d I looked at the wrong corner today and was extremely confused. 4 113 3
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  • 05
    Smile - K8FLA • 4d This is a constant at my job. "I just paid a bill 2 weeks ago! How can I be cut off for non-payment?!" Uhhhh because that bill was due the month before and you're now 2 bills behind 6 Reply 4 107 3 ...
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  • 06
    Organism - jeswesky · 3d Had a patient call the other day upset because his appointment was April 5th and apparently that was too long to wait. When I pointed out to him that it was currently April 2nd (Friday) and his appointment was on Monday he got so much nicer. He was still thinking it was early March. G Reply 1 83 3
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  • 07
    Font - Yotsubaandmochi • 3d This happened everyday at the place I used to work for. Customer: why do I owe when I paid last week for this month? Me: you did pay last week, but that was for last months bill this month is still due. Customer: I paid last month. Me: yes for the previous month. Customer: I paid that month too. Me: yes for the month before that. Customer: so I've been paying a month behind? Me: yes, in xyz month a payment was missed and wasn't paid until the next month. Customer: I d
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customer service humor call center FAIL cringe ridiculous dumb funny
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